Returns & Exchanges
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all unused products in their original packaging. Whether you have changed your mind or need a different model, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original Gozney packaging, ensuring all components and manuals are included to avoid restocking fees.
Attach the Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your box.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing