Frequently Asked Questions
Everything you need to know about your Gozney experience.
When will my order be shipped?
Most orders are processed within 1-2 business days. Once your oven or accessory has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs may apply, and some promotional items may be final sale.
Do Gozney ovens come with a warranty?
Yes, our professional-grade ovens come with a standard 1-year warranty, which can be extended to 5 years if you register your product on our website within 60 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm to help you spread the cost of your purchase.
Can I use my Gozney oven indoors?
The Roccbox and Dome are designed primarily for outdoor use. Always check the specific safety manual for your model regarding ventilation requirements and local fire regulations.
How do I track my delivery?
Once your order leaves our warehouse, we will send an automated email containing a tracking link. For large oven deliveries, the courier may contact you directly to schedule a specific delivery window.